Job Details

The IT Operations Officer is the first point of contact for all technology-related queries and incidents. You will own the timely resolution of support tickets and the smooth operation of the organization's IT infrastructure — spanning end-user support, system maintenance, and adherence to IT security and compliance standards. This is a hands-on, proactive role for a detail-oriented professional who takes full ownership of their responsibilities.

Key responsibilities:

IT helpdesk & day-to-day troubleshooting

Printer connectivity, drivers, and network printing (including vendor liaison)

Wi-Fi, internet, and general network connectivity; ISP liaison when required

Email delivery and mailbox support

VPN connectivity for remote users

General laptop and desktop troubleshooting; application and third-party vendor support

Antivirus, endpoint monitoring, software updates, and patch management

IT asset tracking and support documentation

Security & compliance monitoring

Firewall monitoring and routine security administration

Microsoft Defender for Endpoint alerts and response

MFA and Conditional Access policy maintenance

Microsoft 365 policies, permissions, and access controls

Mobile Application Management (MAM) policy management

User management

New user onboarding/offboarding via Azure AD, M365, and VPN

Laptop configuration for new joiners; device wipe/reset on exits

Backup monitoring & reporting

Monthly backup confirmation (M365, SARB, Tally, server)

Monthly security health check report for all devices

Quarterly restore testing in line with DIFC compliance requirements

Key Competencies Required:

Hardware troubleshooting

Microsoft 365 admin

Azure Active Directory

VPN support

Endpoint security

Patch management

Firewall administration

MFA / Conditional Access

Tally ERP

MAM policies

Backup monitoring

DIFC compliance

Vendor coordination

IT documentation

Non-negotiables:

Minimum 3 -4 years of hands-on experience in UAE market.

Must have UAE driving license.

Must holds bachelor’s degree in IT, computer science.

• Strong time management skills with the ability to prioritize and handle multiple support requests and deadlines simultaneously.
• Strong sense of ownership — follows through on tickets, updates stakeholders without reminders, and ensures issues are fully resolved before closure.

Proactiveness to work, an initiator and can execute work with minimum supervision.

• Ability to switch comfortably between user support, system administration, vendor coordination, and IT documentation without compromising accuracy or quality.

What you’ll get:

Full ownership of your role.

Chance to learn and experience diverse roles within the department.

Competitive salary package, visa, medical insurance, life insurance, annual leave, and airfare allowance.

Opportunity to build and streamline IT department as a whole.

If this sounds like you, we would love to hear from you! Please submit your resume and a cover letter to Career@manojre.com outlining your experience and why you are the ideal candidate for this role.