Job Details

Key Responsibilities

Performance & Resiliency Governance

• Design and implement a resiliency-driven performance management framework covering:

o Service availability and uptime

o Recoverability and continuity (RTO/RPO adherence)

o Incident trends and recurrence

o Audit findings and systemic risk indicators

• Establish and enforce data governance standards for performance and resiliency reporting across IT functions.

KPIs, KRIs & Data Management

• Define, own, and continuously enhance KPIs and KRIs aligned with:

o Service continuity and stability

o System resilience and dependency risks

o Incident response and recovery effectiveness

• Oversee centralized data collection, validation, and consolidation across all IT verticals to ensure data integrity and consistency.

Reporting & Insights

• Develop and deliver executive-level dashboards and reports translating technical metrics into business insights.

• Highlight:

o Vulnerabilities and systemic weaknesses

o Concentration and dependency risks

o Performance trends and improvement areas

• Lead monthly executive reporting on IT performance and operational resilience, ensuring clear narratives on:

o Risks and incidents

o Root cause analysis

o Remediation progress

o Resilience maturity

Governance, Audit & Compliance

• Coordinate and support audit, regulatory, and governance reporting related to:

o IT resilience frameworks

o Technology risk management

o Internal controls and compliance standards

• Ensure alignment with UAE regulatory expectations and international best practices (e.g., ITIL, COBIT, ISO 22301).

Stakeholder Management & Forums

• Facilitate performance and resiliency review forums with IT leadership.

• Challenge data accuracy, ensure accountability, and drive corrective and preventive actions.

Continuous Improvement

• Identify recurring issues, systemic gaps, and resilience weaknesses.

• Recommend and drive data-driven improvement initiatives to enhance operational resilience and service reliability.

Required Skills & Competencies

• Strong expertise in IT Governance, Risk & Compliance (GRC)

• Hands-on experience with Operational Resilience frameworks

• Advanced skills in data analysis, performance reporting, and dashboarding

• Knowledge of RTO, RPO, SLA management, and incident/problem management

• Familiarity with regulatory and audit environments in the UAE or GCC

• Excellent stakeholder management and executive communication skills